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We recognise that your privacy is very important to you and to most people who use the Internet. We are committed to respecting and protecting the privacy of your Personal Information.
Our current privacy policy is detailed below and we suggest that you read it thoroughly. This policy may change from time to time and all changes will be posted here on this Web Site so please check back periodically.
By using this site you consent to our collection, use and disclosure of your personal information as detailed in this privacy policy.
'We', 'our' and 'us' in this Policy refers to Xplore Capital of Level 9/50 Bridge St, Sydney NSW 2000 Australia.
'You' refers to users of this web site.
'Personal Information' means any information that can identify an individual.
Anonymity
You may visit and browse our site and use some of our online facilities without having to reveal any Personal Information.
Collection
The Personal Information that we collect will depend on the purposes for which you access our web site and the products, services or facilities you use.
We may collect Personal Information from you at several different points on our web site and at different stages of your dealings with us. We collect your Personal Information in order to process your application, confirm your identification, service your account/s and other needs, offer new products and services or satisfy legal requirements.
A number of interactive tools or facilities may be available on this site. If you use these tools or facilities, we generally do not collect your Personal Information unless a particular tool permits you to suspend or save information and recover those details at a later time. In these circumstances, your Personal Information may be retained on our systems but is not processed or used by us unless otherwise advised.
We will collect Personal Information you provide on an online application form immediately as you enter those details on the form.
If you suspend your application at any stage before it has been completed and submitted to us, the information that you have entered will be stored on our systems so that you may retrieve it when you later resume your application without having to re-enter all your details. You will be able to resume your application by logging onto our web site and entering your User Name and Password initially provided when you commenced the application process. In the event that you do not resume your application within a reasonable period of time, our Customer Care personnel may contact you for the purposes of determining whether you wish to proceed with your application.
From time to time we may request Personal Information from you through competitions or surveys. Participation in these competitions or surveys is completely voluntary and you, therefore, have the choice whether or not you disclose the information requested.
Cookies
We do not use cookies to collect information about how our site is used.
Use and Disclosure
Any Personal Information about you which we collect will be used for the purposes of providing you with the products and services you request and with information about these products and services.
If you apply for a particular product or service through this site, the application may contain specific consents concerning the use of your information. If you give this consent, which may be required before an application can proceed, we may use your information as you have permitted.
Information collected through competitions will be used to determine prize winners, award prizes and notify winners. Information collected through surveys will be used to monitor your use and satisfaction with our site, products and services. Personal Information you provide if you chose to enter a competition or answer a survey may also be used by us or a related company for research and statistical analysis and marketing purposes.
We may disclose personal information to unrelated third parties under the following circumstances:
- where our products or services are provided or supplied by or through agents or third parties
- if disclosure is otherwise required in order to provide you with a particular product or service or in order to ensure our ability to continue providing products and services
- if disclosure is required for the purposes of conducting business analysis in order to provide enhanced/improved services to you
- if disclosure is required by law.
Related parties and unrelated third parties to whom your Personal Information is disclosed for the above described purposes are required to keep the information confidential and only use it for the purposes for which we are permitted to use it.
We will keep Personal Information for as long as it is necessary to service an account you may have with us or to continue to provide any products and services requested by you. We will hold your Personal Information for a reasonable period if you cease to be a customer unless we are required by law to retain it for longer.
We never sell or rent your personal information.
Security
We understand that security on the Internet is of paramount importance to you.
Your Personal Information is encrypted and is protected with a highly secure internet technology called Secure Sockets Layout or SSL as it travels between your computer and our servers.
Whilst on secure areas of our web site, you will see that the padlock icon on the bottom of popular browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked. This indicates that the screen is in secure mode and any details you provide on this screen will be encrypted for your security.
Encryption scrambles the information transmitted and makes it extremely difficult for others to access and use your information. We currently use 128 bit encryption which is the highest encryption key commercially available in Australia.
In addition, our systems are protected by industry standard firewall and password and log in protection. Whilst we take all reasonable measures to ensure that your Personal Information is protected from misuse, loss or unauthorised access, you should be aware that no transmission can ever be guaranteed to be totally secure.
If you have any questions that concern security on our web site, please email security@xplorecap.com.au.
Links
This web site may contain links to the sites of third parties or you may have accessed this web site through the site of a third party.
Third party web sites are owned and operated independently and should have their own privacy policy and practices. Any Personal Information collected by third parties will be dealt with in accordance with their respective policies and practices, and the law. We have no responsibility for the privacy policies and practices of other sites.
Access and Correction
You may view your Personal Information by logging onto this web site with your User Name and Password.
You may update or otherwise correct your Personal Information by logging onto this web site with your User Name and Password, clicking the "Update" link on the "My Start" Page and entering your details which will then be emailed to us. Upon receipt of this email your details will be promptly amended by relevant Customer Care Centre personnel.
Sensitive Information
We do not collect sensitive information. Including information about race or ethnicity, political opinions, membership of a political association, a trade union or a professional association or trade association, religious beliefs or affiliations, philosophical beliefs, sexual preferences or practices or criminal records.
Questions and Suggestions
If you have any questions, complaints or suggestions about this privacy policy, please email privacy@xplorecap.com.au.
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